Sr Project Manager, certified as Quality Engineer, Six Sigma Black Belt, PMP, PRINCE2, ITIL, Scrum Master , Scrum Product Owner & Scrum with Kanban, (PSK), ISO 9001/27001. Over 10 years of experience with strong experience in process improvement, change management, data analysis, risk management, coaching, audit systems, Robotic Process Automation (RPA), cost reduction, stakeholder management, Order Management, customer service and third-party contract management. Precise, analytical approach to difficult tasks and accurate adherence to high quality standards (ISO 9001 & 27001 certified-Consultant), advance used of Excel, Minitab, Microsoft Project & Visio, with experience leading international projects with more than 100 participants in BPO organizations with impacts in all regions (EMEA-AMS-APJ).